At Zelt Leather, we offer a 3-day return and exchange window from the date of delivery or purchase. To ensure your footwear is eligible, please review the policy terms below before submitting a request.

Eligibility & Terms

  • Valid Reasons for Exchange: The footwear is received damaged, defective, incomplete, or incorrect; the size does not fit as expected; or you wish to exchange the color within the same design (subject to stock availability).
  • Non-Eligible Items: Products cannot be returned or exchanged due to a change of mind (“no longer needed”).
  • Exchange Limit: Each purchase is eligible for a one-time exchange only.
  • Shipping Charges: All return and exchange courier charges are to be borne by the customer.
  • Refund Policy: We do not offer direct cash or bank refunds. Approved returns are compensated strictly via store credit for future purchases.

Product Condition Requirements

  • Footwear must be entirely unworn, clean, uncreased, and free of scuffs or damage (we recommend trying shoes on clean, carpeted surfaces).
  • All original brand tags, labels, complimentary items, and shoe care accessories must remain attached and intact.
  • The item must be securely returned inside its original, undamaged Zelt Leather shoe box.

How to Initiate an Exchange or Return

  • Contact Us: Notify us via message or phone call within 3 days of receiving your parcel.
  • Online Orders: Once approved, in-stock replacement pairs are dispatched within 2 to 4 business days, while made-to-order or out-of-stock sizes require 15 to 30 days via our delivery partners (Pathao/RedX).
  • Experience Center: If purchased or picked up in person, please bring the unworn pair and original packaging to our Experience Center within 3 days of purchase.
  • Store Credit Processing: For accepted returns sent to our warehouse, store credit is credited to your account once quality inspection is complete.

Need help?

If you have questions about sizing, need assistance with an exchange, or want to check stock availability, our team is here to assist you:

Call / WhatsApp: +880 1601 031 041

Facebook / Instagram: Message us directly at @zeltleather

Email: zeltleather@gmail.com

Experience Center / Warehouse: 741, West Kazipara, Mirpur, Dhaka, Bangladesh

Support Hours: 24/7